Here are some reasons why a video gets rejected with status “Encoding failed”:
- Video may be in an unsupported container format (file ending) Solution: Please make sure that your file’s ending is within the list of supported video filetypes, listed on the upload page.
- Video contains an unsupported video codec Solution: Our state-of-the-art encoding should be able to handle most of all common video codecs, but sometimes it is just a special setting within a codec which might be used for some videos which generates invalid results. If you made sure that the file’s ending is within our list of supported video formats and still the encoding fails, please contact our support team which is happy to analyze your special case.
- Video contains an unsupported audio codec Solution: Our state-of-the-art encoding should be able to handle most of all common audio codecs, but sometimes it is just a special setting within a codec which might be used for some videos which generates invalid results. If you made sure that the file’s ending is within our list of supported video formats and still the encoding fails, please contact our support team which is happy to analyze your special case.
- Video contains invalid metadata Solution: Sometimes videos contain invalid metadata which can result in a bad encoding output. If you made sure that the file’s ending is within our list of supported video formats and still the encoding fails, please contact our support team which is happy to analyze your special case.
- A communication error occured between lightcast and encoding.com Solution: If you made sure that the file’s ending is within our list of supported video formats and still the encoding fails, please contact our support team which is happy to analyze your special case.
- Temporary instability in encoding.com’s encoding cloud Solution: If you made sure that the file’s ending is within our list of supported video formats and still the encoding fails, please contact our support team which is happy to analyze your special case. |
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